Terms & Conditions

1. Acceptance of Terms

By accessing or using Buyzem, you agree to follow these Terms & Conditions, our Privacy Policy, and any other policies shown on the website.

If you do not agree with these terms, please do not use the website or place an order.

2. Orders and Order Requests

When you submit an order, you agree that the information you provide is accurate, complete, and current.

• Orders may be saved as pending until reviewed or confirmed by admin/support.
• Order status may include pending, processing, packed, shipped, out for delivery, delivered, or cancelled.
• We may contact you to confirm product availability, address details, payment method, or delivery information.
• We reserve the right to cancel or reject an order if product availability, pricing, payment, or security issues occur.

3. Product Information and Availability

We try to show accurate product names, images, descriptions, prices, availability, and related details. However, errors may occur.

• Product colors, images, and packaging may vary slightly from what appears on your screen.
• Product stock may change before order confirmation.
• We may update, remove, or replace product information at any time.

4. Pricing and Currency

Product prices are shown on the website and may vary based on selected currency, offers, promotions, or admin updates.

• The final order total will be shown at checkout before you submit the order.
• Prices may change without prior notice.
• If a pricing error is found, we may contact you for correction or cancel the affected order.

5. Payment Method and Verification

Payment method selection is required to submit an order. Depending on the selected method, your payment may require manual verification.

• Available payment methods may include card, PayPal, Zeller, Chime, Venmo, Cash App, or other supported methods.
• Payment may remain pending until admin/support confirms or verifies it.
• You are responsible for providing correct payment reference or confirmation details when required.
• Orders may not be processed or shipped until payment is verified where applicable.

6. Delivery and Shipping

Delivery time may depend on product availability, delivery address, courier service, and order confirmation status.

• You must provide a complete and accurate delivery address.
• Delivery estimates are not guaranteed unless clearly stated.
• Tracking information may become available after order processing or shipment.
• Delivery issues caused by incorrect address or unreachable customer may delay or cancel the delivery.

7. Cancellation

You may request order cancellation before the order is shipped or processed beyond the cancellable stage.

• Once an order is shipped or out for delivery, cancellation may not be possible.
• If cancellation is accepted, refund or payment adjustment may depend on your payment method and order status.

8. Returns and Refunds

Return and refund requests are reviewed based on product condition, delivery status, payment status, and company policy.

• Items may need to be returned in original condition and packaging.
• Some items may not be eligible for return due to hygiene, digital, customized, damaged, or used condition.
• Refund processing time may vary depending on payment method and admin verification.
• Shipping or handling charges may not always be refundable unless required by policy.

9. Customer Account Responsibility

You are responsible for keeping your account login information secure and ensuring that your submitted information is correct.

• Do not share your account password with others.
• Update your email, phone, and delivery address when needed.
• Notify support if you notice unauthorized account activity.

10. Prohibited Activities

You agree not to misuse the website or attempt to harm Buyzem, other customers, sellers, or the system.

• No fake orders, fraudulent payments, or false information.
• No unauthorized access, hacking, scraping, or system abuse.
• No abusive, harmful, illegal, or misleading use of support channels.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page, and continued use of the website means you accept the updated terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact our support team.

Email: buyzem2009@gmail.com
Support Hours: Sat–Thu, 9:00am – 9:00pm