Returns & Refunds

1. 60-Day Return Policy

Most eligible products purchased from Buyzem may be requested for return within 60 days from the delivery date. To qualify, the item should usually be unused, undamaged, complete, and returned with original packaging, accessories, labels, manuals, and invoice where applicable.

2. Products Eligible for Return

A product may be eligible for return if the issue is valid and the request is made within the return period.

• You received a wrong product, wrong size, wrong color, or wrong variation.
• The product arrived damaged, defective, or not working properly.
• The product is significantly different from the product description shown on the website.
• The item is unused and still in original packaging with all accessories included.
• The return request is submitted within 60 days after delivery.

3. Products That May Not Be Returnable

Some products may not be accepted for return because of product type, safety, usage, hygiene, or condition.

• Used, damaged, washed, altered, repaired, or incomplete products.
• Products missing original packaging, accessories, serial number, tags, manuals, or invoice.
• Personal care, hygiene-sensitive, innerwear, cosmetics, food, digital, downloadable, customized, or final-sale items.
• Products damaged due to customer misuse, incorrect installation, accidental damage, or unauthorized repair.
• Items requested after the 60-day return window has passed.

4. How to Request a Return

To make the return process smooth, please provide clear order and product details when contacting support.

5. Refund Policy

Refunds are processed only after the return request is reviewed and approved. In some cases, the returned item may need to be received and inspected before refund approval.

• Refund method may depend on the original payment method.
• Refund processing time may vary depending on payment provider or admin verification.
• If payment is pending or not verified, refund handling may be different.
• Delivery, shipping, handling, or service charges may not always be refundable unless required by policy.
• Support may contact you if more information is required.

6. Replacement Policy

If your product is damaged, defective, or incorrect, Buyzem may offer a replacement instead of a refund when the same product is available.

• Replacement depends on stock availability.
• Replacement requests may require issue proof or product photos.
• If replacement is not available, refund or another solution may be offered after review.

7. Cancellation Before Shipment

You may request cancellation before an order is shipped or moved to an advanced processing stage.

• Pending or processing orders may be cancellable.
• Orders that are shipped, out for delivery, or delivered may not be cancellable.
• If payment was already verified, refund or adjustment may be reviewed by support/admin.

8. Return Review Guide

The table below gives a general idea of how return requests may be reviewed.

9. Contact Return Support

If you need help with a return, refund, cancellation, or replacement request, please contact our support team.